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786-321-5089 Support@biowellnesscollection.com Mon-Sun 9am-6pm EST
Shipping policy
Shipping Policy
Order Info
Immediately upon placing your order, you will receive a confirmation email to the email you provided during the checkout process. This confirmation email guarantee's Bio Wellness Collection has received your order.
Order Processing
All orders will be processed within 1-2 days and shipped within 5-7 days after being processed. In order for your order to begin being processed on the same day, the order must be made before 12 p.m. Eastern Standard Time. If the order is made after 12 p.m. Eastern Standard Time, the order will begin processing the next day once business hours commence (9 a.m. Eastern Standard Time).
Tracking Info
Customers will receive tracking info simultaneously as their order is being dispatched. The tracking number will be provided via email to the customers provided email address they gave during the checkout process.
The tracking number will be hyperlinked to the "tracking" page on the shipping providers website where the customer can easily view and track their order.
If the customer does not receive a tracking number via email within 5 days of ordering, please reach out to us via email at Support@biowellnesscollection.com so we can assist immediately.
We ship to the 48 contiguous states of The United States excluding Alaska and Hawaii.
Shipping Partners
Bio Wellness Collection ships orders via FedEx, UPS, and USPS.
Delayed Order
In the unlikely event your order is delayed we will personally reach out to the shipping provider to advocate for you and give you updates via email.
*Delayed orders that do not have damage or defects will not qualify for a full refund once they have left the warehouse. Orders that are delayed during processing and have not left the warehouse are eligible for a full refund*
Lost Orders
In the unlikely event an order appears to be lost during transit, please contact us via email at Support@biowellnesscollection.com. We will reach out to the shipping provider on your behalf and resolve the issue. If the shipping provider has lost the order, Bio Wellness Collection will ship the customer a new product within 24 hours.
If you need any help regarding shipping please feel free to contact us via email at Support@biowellnesscollection.com, by phone at 786-321-5089, or by live chat (located on the bottom right of our website).