FAQ

Frequently Asked Questions

As we work diligently to provide our customers with flawless customer service, we've provided answers to our most frequently asked questions below. For further questions please do not hesitate to reach out to us via phone at 786-321-5089 or email at support@biowellnesscollection.com. We look forward to helping you improve your overall well-being! 

What is the most popular type of sauna?

The sauna kits we offer that are paired with Harvia or HUUM electric sauna heaters are by far the most sought after models we carry. 

How long will it take for me to receive my order?

It takes 1-2 business days for us to process your order and have it dispatched. Once the order has been dispatched, shipping takes 5-7 days. For further info about shipping, please review our shipping policy.

What if my order gets delayed?

While this is highly unlikely, in the event of an order being delayed one of our representatives will personally give the customer daily updates via email or over the phone to keep the customer informed. 

Can I return my purchase after I receive it?

Yes, we accept returns within 30 days of you receiving your order. For further info regarding returns, please read our refund & return policy.

Can I make a purchase over the phone?

No, for the sake of wanting to make sure the correct model/details of the order are accurately placed, we ask customers to place all orders through our website. Please feel free to contact us if you have any questions about finding the right product. 

What if I find a lower price elsewhere? 

Our price match policy allows us to match any price of our competitors. Please review our price match policy for further details for how to receive a price match. 

Contact

Email: Support@biowellnesscollection.com

Phone: 786-321-5089

 

Business Address:

1756 N Bayshore Dr Unit 10H, Miami, FL, 33132