Refund policy

Return & Refund Policy

Cancellations & Refunds Customers have the right to cancel their order any time before their item is shipped at no charge. This does not apply to any orders that are custom as they are personally made for the individual customer who purchased the product. (More info on custom orders is available below)

For inquires, feel free to email us at Support@biowellnesscollection.com or call us at 786-321-5089.

Custom Made Products

Any orders that are considered "custom" that do not have damage will not apply to the same return policy that the rest of our offered products do. Any orders that are custom (and not damaged during shipping)cannot be returned for a refund. Bio Wellness Collection only carries one brand that offers custom made products: Dundalk Leisurecraft.

If a customer purchases a product from Bio Wellness Collection that is not Dundalk Leisurecraft brand, the item is not a custom made product.

Custom made products cannot be canceled/refunded for once they are built. 

Custom made products can be canceled if the item has not been built.

Customers are required to analyze their order within 24 hours of its delivery and notify Bio Wellness Collection of any damage. 

Damaged "Custom" orders During Shipping

In the unlikely event a custom made product is damaged during shipping to the customer, the customer must take pictures of the damage and email Bio Wellness Collection at Support@biowellnesscollection.com  within 24 hours of the orders delivery (if the customer fails to notify Bio Wellness Collection of any damages their order has after 24 hours of delivery, Bio Wellness Collection is not required to fix the issue). The customer must then provide us with the pictures of the damage along with a description of the damage. Within 24 hours of receiving this email from the customer, Bio Wellness Collection will reply to the customer and provide the customer a shipping label. This label will be used with the products original packaging to ship the damaged product back to Bio Wellness Collection for the product to be returned or exchanged. If the customer does not have the original packaging for the product, the customer must provide adequate packaging at the customers expense. It is the customers decision to request a refund or exchange the damaged product for a new non damaged version. In the event the customer would like a refund, Bio Wellness Collection will initiate the refund once we receive the customers damaged product. The funds will be refunded back to the customers credit card that originally purchased the order. In the event the customer would like for the product to be exchanged for a new non damaged version of the product they ordered, Bio Wellness Collection will ship the customer their new non damaged product within 1-2 days of receiving the customers original damaged product that is being returned. 

 

Exchanges

If the customer needs to exchange their product, they may do so as long as the product is unopened and unused. 

Bio Wellness Collection accepts exchanges on all non used and unopened products that are not custom made. The customer is required to pay for shipping to return the product and receive the new product. Bio Wellness Collection will send an invoice to the customer via email to accept the payment. The invoice will be sent to the email provided by the customer in the original order. 

(In the event the product is found to be used or opened, an exchange will not be accepted and Bio Wellness Collection reserves the right to keep the item that was sent back for the intended exchange.)

Bio Wellness Collection will ship the new product to the customer after the original product has been received by Bio Wellness Collection. *Please allow us 1-2 days to process the incoming product and ship the new product.*

Returns for non defective/damaged items

Customers who would like to return their item may do so within 30 days from the day their order is delivered to the provided shipping address on their order. The item must be unopened and unused. The customer will be required to pay the return shipping and a 25% restocking fee of the sale price of their order. Once Bio Wellness Collection receives the returned product and confirms its unused/unopened condition, the refund will be initiated and processed within 15 days back to the customers credit card that was used to initially purchase the product.

Returns can be initiated by contacting us via email at Support@biowellnesscollection.com.

Returns For Defective/Damaged Products

Damaged Item: Customers are expected to analyze their product within 24 hours of it being delivered. In the unlikely event that the customers order is damaged during shipping, the customer must notify Bio Wellness Collection within 24 hours of delivery. Customers in this situation must contact Bio Wellness Collection by emailing us at Support@biowellnesscollection.com and provide pictures of the damage along with a description of the damage. (In the event the customer does not notify Bio Wellness Collection of the damage within 24 hours of the orders delivery, Bio Wellness Collection is not required to fix the issue). Within 24 hours of receiving the customers email, Bio Wellness Collection will reply to the customer with a return shipping label. The customer must use this return shipping label with the products original packaging to return the product. If the customer does not have the original packaging available, the customer is required to provide their own adequate packaging to ship the item for return at the customers expense. Once the returned product is received by Bio Wellness Collection, the refund to the customers credit card used for the order will be initiated and the funds will be given back to the customer within 15 days. In the event the customer would like to exchange the item for a non damaged version, Bio Wellness Collection will ship the non damaged version to the customer within 1-2 days after receiving the damaged product from the customer.

Defective Item: Customers have 30 days after the orders date of delivery to report any defects in their product. These defects must occur while using the product as instructed in the products user manual. Defects that occur due to uninstructed use of the item will not be accepted for returns. In the unlikely event of an item being defective and the customer using the product as instructed in the user manual provided in the product packaging, the customer must notify Bio Wellness Collection via email at Support@biowellnesscollection.com. The customer must take pictures of the defects and describe the defects in the email sent to Bio Wellness Collection. Within 24 hours, Bio Wellness Collection will respond and send the customer a return shipping label via email. This return shipping label is intended to be used with the products original packaging to pack and ship the product for the return. If the customer no longer has the original product packaging, the customer must pay for an adequate box to ship the product for return. Once Bio Wellness Collection receives the defective item from the customer. The refund process will be initiated and the funds for the order will be given back to the customers credit card that was used for the order within 15 days. In the event the customer would like to exchange the item for a non defective version, Bio Wellness Collection will send the non damaged product to the customer within 1-2 days of receiving the defective item from the customer.  

Wrong Item Received 

In the unexpected event a customer receives the wrong product, the customer is expected to email Bio Wellness Collection at Support@biowellnesscollection.com and give details of the issue. Bio Wellness Collection will respond within 24 hours and provide the customer with a return shipping label via email. The customer is required to return the incorrect product with its original packaging that is unopened and unused (used or opened products will not be accepted for exchange or refund).  It is up to the customer to decide whether they would like for the incorrect product to be  exchanged for the correct product they ordered or to cancel the order and receive a full refund. In the event the customer would like to exchange the incorrect product for the correct one, Bio Wellness Collection will ship the correct product to the customer within 1-2 days of receiving the incorrect product from the customer. In the event the customer would like a full refund and return the product as instructed, Bio Wellness Collection will initiate a refund back to the customers credit card that was used for the order once the product is received by Bio Wellness Collection. The funds will be returned back to the customers credit card within 15 days of Bio Wellness Collection receiving the returned product.

Product Warranty

Warranties for products will change based on the manufacturer. Bio Wellness Collection provides the product warranty policies on all individual product pages and warranty policies for all brands we carry on the footer of the website and in the main menu under the "help center" tab. 

 

Chargeback Info

At Bio Wellness Collection our goal is to provide our customers with the easiest buying experience possible by giving full effort to providing top-notch customer service. With this being said, in the event a customer attempts to file an illegal chargeback, the order will be considered "stolen/theft" and legal repercussions will follow. 

Please let Bio Wellness Collection help assist you in any way possible. Contact us via email at Support@biowellnesscollection.com, by phone at 786-321-5089, or by live chat on the bottom right corner of the site.